Help – Ksana Sweep Watch Face

Updated 10 February, 2017 Android Wear Help ➚
  • Ksana Sweep Watch Face installed (via on-phone or Web Play Store) but cannot be found on my watch.

    If you after installing Ksana Sweep cannot find it among the watch faces on your watch, the reason might be either that your watch has its own Play Store (if so you need to install the actual watch face from there), or that it hasen’t yet got uploaded to your watch (or watches) from your phone. It may take several minutes before it gets fully uploaded. Usually around 5 minutes, but occasionally up to 10.

    If it takes longer than 10 minutes, it may be because the Google Play Services -version on your watch (and perhaps phone) needs to be updated. If this seems to be the case, open the Google Play app and make sure the Android Wear -companion app by Google is updated.

    To speed things up you can try the Resync apps option on the settings page in Google’s Android Wear Companion app.

    Other things to try are to disconnect and connect the watch from the menu in the Android Wear Companion app, and/or scan for devices via bluetooth or WIFI on the settings page on your watch. (If your watch support WIFI make sure your phone has a WIFI connection since uploading the app -files from the phone to the watch via WIFI usually is faster than via bluetooth).

    If nothing above helped, please contact us so we can sort this out together (see I’m still having problem. What now? at the bottom of this list).

  • Ksana Sweep Watch Face installed, but I get a notification on my watch to update!

    If your watch shows you a notification that you need to update the Android Wear app by Google on the phone, it means that your watch hasn’t updated to the latest software.

    Most Android Wear -apps (including Ksansa Sweep) doesn’t work properly on watches without updated software.

    Since Google Play Services is an important part of your watch software (among other things it helps keeping your watch up to date), you need to verify that it is updated.

    You can check the Google Play Services version on your watch by following these 4 steps:
    1. Go to settings on your watch
    2. Tap ‘About’ down at the bottom
    3. Tap ‘Versions (touch to view)’
    4. Check the version of Google Play services.

    If your Google Play Services is lower than 8.4.x, your watch needs an update.

    How to update Google Play Services (may or may not trigger a factory reset)
    1. Make sure your phone has the latest System update
    2. Uninstall the Android Wear app by Google & restart your watch
    3. Reinstall the Android Wear app from Google on your phone
    4. Wait awhile (may take some time to transfer updated files to your watch)
    5. Check Google Play Services -version on your watch (tapping on the version number may help trigger an update)

    If – after you waited – it is 8.4.x or something higher the update was successful!

    If, however, it is still lower than 8.4.x you will have to factory reset your watch (unless you already did that during the first steps above), and restart your phone.

    To factory reset your watch go to Settings & chose Unpair with phone (or Reset device). Then follow the instructions on your watch.

    This should work, but it may take awhile for files to transfer from your phone to your watch. No fun to wait for it, but sooner or later you would have to do this since your watch (for unknown reason) doesn’t receive updates automatically.

  • I have Android Wear 2.0 & Ksana Sweep Watch Face never gets uploaded to my watch

    On Android Wear 2.0 you should install Ksana Sweep via the tiny little Play Store on your watch. Just open up the on-watch Play Store and – unless you see Ksana Sweep – search for it and install it. The uploading status in Ksana settings on your phone should then disappear and display your watch as connected instead.

  • Ksana Sweep Watch Face installed, but I get a notification on my watch about Play services missing a permission!

    If you get this message you need to go to your watch main settings (not Ksana setting), find Google Play Services and make sure it has its permissions enabled. If – for example – the sensors permission is missing, apps (including Ksana Sweep) wont be able to fetch the daily step count via Google Fit.

  • I get a “Screen / Display overlay detected” error message when trying to grant a permission (such as calendar)!

    This message appears when you’re running a so called floating app and tries to grant a permission. Floating apps are apps that appear floating above other apps.

    Some app launchers and some messaging apps, but any app that sometimes is visible above Ksana Sweep Watch Face (or any other watch face) is a floating app (it floats above so to speak).

    To resolve this you must deactivate the feature “Draw over other apps” for the the floating app. After you done that you should be able to grant the permission. And after you done that you can reenable the “Draw over other apps” feature for your floating app.

  • Ksana Sweep Watch Face installed, how do I make it my active watch face?

    Long press the center of your current watch face (or – if your watch runs Android Wear 2.0 – swipe horizontally instead) to get to the watch faces screen.
    Find the watch face Ksana Sweep, and tap on it to select it.

    If you recently installed Ksana Sweep from the Play Store on your phone you may have to wait a few minutes to let all app files on your phone get uploaded to your watch before you can find it on the watch faces screen.

  • How do I add a third-party complication / widget to Ksana Sweep?

    You can add a compliction provided by an app to Ksana Sweep by chosing Provider in the list of content types from within Ksana settings on your watch.

    If – for example – you’d like to add a complication to bottom content area, just go to Bottom content area under the Content areas section in Ksana settings. Find Provider in the list & tap on it to open a list with available complication. Tap the complication you want displayed in the bottom content area.

  • I cannot grant permission. Nothing happens when I tap allow button. What to do?

    This is an Android bug that probably is high up on the todo list for the Android developer team since its very fundamental & affects any app requesting permissions.

    Meanwhile, you have 2 choices:

    1. If you have this File Manger app installed, either make sure its updated (there was a bug in an earlier version), or go to Settings › Apps › File Manager, and force stop it.
    2. Manually grant permission by going to Apps › Ksana Sweep Watch Face › Permissions.

    Its a good app, so I recommend trying to update first to see if it resolves this issue.

    Issue 213120
  • When I change configuration from the Ksana Sweep settings on my phone nothing happens.

    Most times changes are very fast, but sometimes they take longer because of network disturbances, or because your watch is busy processing something.

    If – after a few minutes – you don’t see any of your the configuration changes on your watch, try and disconnect the watch and then connect it again (from the menu in the Android Wear Companion app on your phone).

  • “No connected watches” message in Ksana settings on the phone!

    This is usually because of problems with Bluetooth. Try and toggle bluetooth on and off on both your phone and watch. And if your watch has WIFI, make sure your phone and your watch are on the same WIFI network

    Also, try to connect via the Android Wear app by Google.

    If nothing of above helped, a simple restart of both the watch and the phone probably will.

  • Step counter always display 0 steps!

    The step counter on Ksana Sweep uses Google Fit. It resets at midnight local time. Sometimes it may take a little while before the steps gets updated, but if it always displays 0 it is likely a Sensor -permission missing in Google Play Services that prevents it from updating (see Ksana Sweep Watch Face installed, but I get a notification on my watch about Play services missing a permission! for how to solve this).

  • How do I use app shortcuts?

    App shortcuts are shortcuts to apps installed on your watch. Shortcuts are visible below expanded content areas (i.e. left, right, bottom & top content areas) on the watch face.

    You can add app shortcuts directly on your watch from Ksana setting, or you can use the Ksana settings app (for phones with Google Play store) on your phone:

    To add shortcuts via your phone, open up the Ksana settings app and tap the gear icon next to a content area to open up the content area settings page. On this page just tap on App shortcuts and choose your app shortcuts.

    Example on phone: To add app shortcuts to a Step counter in left content area select Step counter content type for the left content area and tap the gear icon next the content area. The page that opens has the title Step counter › Left content area. The first configuration you can make is to Select step goal. The next is App shortcuts. Tap on App shortcuts and select the app shortcuts you want to be displayed when the Step counter in left content area is maximized /

    To add shortcuts via Ksana settings on your watch, just open Ksana settings app, tap on a content area to get to the list of content types. From there tap on the type of content you want to be displayed. An dialog will appear asking you if you want to add app shortcuts.

    Notice that the app shortcuts you selected (see example above) will be visible below the left content area only when it is expanded / maximized, and when it’s content is Step counter.

    If you select different content for the left content area, for example Watch battery, the app shortcuts you previously selected for Step counter will not be visible when the content area is expanded. Instead you will have to add app shortcuts for when Watch battery is displayed in the left content area.

    The app shortcuts are dependent on what you display in a content area. If you selected Step counter for a content area you probably want an app shortcut to some health related app such as Google fit or Runkeeper (or both), but if you choose Calendar you probably want something else, perhaps an app shortcut to the built-in Agenda -app.

    There is one exception: the upper top content area. In this content area you set the watch face logo. It can be a Company logo, a Monogram, or a symbol such as Golden ration, Wheel of dharma, a smiley etc. Since the type of content is pretty much the same, the apps you choose for this content area doesn’t change when you change logo.

  • How do I disable the OK Google text?

    Since there is no OK Google -text for watches running on Android Wear 2.0 (if a watch has its own Play Store it is running on Android Wear 2.0), the explanation below applies to older watches only.

    Just say OK Google and do some voice commands a few times. It will then disappear. It might, however, reappear if you don’t use voice commands much.

    Since the OK Google text is a system feature for Google’s voice command, no changes can be made from apps. In short: it’s out of our control.

  • How do I customize Notification peek cards?

    Since there are no Peek cards for watches running on Android Wear 2.0 (if a watch has its own Play Store it is running on Android Wear 2.0), the explanations below applies to older watches only.

    You can customize Notification peek cards from either your watch or your phone.

    From Ksana settings on your watch:

    1. Go to Ksana settings on your watch by long pressing on the watch face & tap on the Ksana settings gear icon.
    2. On the main Ksana settings -page scroll down and tap on Notifications (under the System section)
    3. On the Notifications -page, tap on Peek cards. From the Peek cards -page you can do your customizations.

    From Ksana settings on your phone:

    1. Go to Ksana settings on your phone via the Ksana Sweep Watch Face icon launcher (the app icon) or by tapping on the Ksana settings gear icon within the Android Wear app by Google.
    2. On the main Ksana settings -page scroll down and tap on Notifications (under the System section)
    3. On the Notifications -page (under the Peek cards section) you can do your customizations.
  • I’m having trouble saving a preset. How do I save presets?

    To save a preset your phone need to be connected to at least 1 watch. If you don’t have a connection to a watch you won’t be able to do the first step when saving a preset, i.e. request a screenshot from the watch.

    If connection is your problem, please open up Google’s Android Wear Compantion app and make sure your watch is connected.

    Once you have a connection between your phone and watch, saving a preset should be easy. Just open Ksana Sweep settings on your phone, choose Save to presets in the top menu, and follow the 2 steps in the dialog box that opens up.

    1. Push the Request screenshot -button to request a screenshot from the watch, and on the watch tap on the Tap for screenshot -button to send the screenshot to the phone. (If you don’t see the Tap for screenshot -button on your watch, just try the hitting Request screenshot -button again). You should soon see the requested screenshot appear in the dialog.

    2. Choose a name for your preset, and hit the save button. If your preset got saved successfully it can be found on the Presets -page (Menu › Presets).

  • What is Import code?

    Import code is a textual code representation of a Ksana Sweep -configuration file.

    When you share a configuration/preset the Import code gets generated from the configuration file, and when you import a preset, the import code is used to generate the preset/configuration file.

    (App shortcuts doesn’t get shared since the generated import code would be extremely long.)

  • I’m having trouble importing presets. How do I import a shared preset?

    (Importing a preset to Ksana Sweep Watch Face means overwriting your current configuration with the configuration defined in the imported preset.)

    To import a shared preset (overwrite current configuration) you first need an Import code. You get that code from someone who shared one of their presets from the Presets page (Menu › Presets) in the Ksana settings app. It may, for example, have been shared via a Google Plus post or an email.

    No matter how the preset was shared, it will (at the least) have a Preset name & creation date, a Preset preview image, and a link to a web page on appglobe.com from where you can copy the import code.

    Clicking the preset -link takes you to the Shared preset page on appglobe.com with the Import code (or, if you chose to open the link with Ksana Sweep Watch Face, opens up the Import shared preset app page in the Ksana settings app directly).

    Copy the import code on the Shared preset page on appglobe.com. Once you’ve done that, open the Import shared preset app page in the Ksana settings app on your phone by going to Menu › Import shared preset. Paste the code you copied, and hit the import button to overwrite your current configuration with the configuration represented by the import code.

  • How do I share a saved preset?

    Currently only phones that can download the Ksana settings phone app (i.e. phones with a Google Play Store) can use presets.

    On the Presets -page (Menu › Presets) tap the share icon for the preset you wish to share

  • I’ve shared a preset, but the app shortcuts I’ve chosen did not get shared

    Currently only phones that can download the Ksana settings phone app (i.e. phones with a Google Play Store) can use presets.

    The app shortcuts doesn’t get shared since the import code would get extremly long if it should hold information on all app shortcuts.

    Also, it could be confusing if you share a preset with app shortcuts to some of your favorite apps and those favorite apps aren’t installed by the one importing your preset.

  • How do I share a my current configuration?

    Currently only phones that can download the Ksana settings phone app (i.e. phones with a Google Play Store) can use presets.

    Save your current configuration (Menu › Save to presets) on the Ksana settings phone app. On the Presets -page (Menu › Presets) tap the share icon for the preset you previously saved.

  • Can I manually connect/disconnect phone from the watch from the Ksana settings app?

    No. To manually connect or disconnect your phone from your watch you need to open up Google’s Android Wear Compantion app and do it from there. This will disconnect the bluetooth connection only. Not WIFI.

    In the Ksana settings app you can see connected (or recently connected) watches in the top left menu on the main settings page. Their status may change from connected to disconnected or vice versa, but this happens automatically.

  • I’m still having problem. What now?