Help – Ksana Sweep Watch Face

Updated 3 September, 2019
Wear OS by Google Help ➚

    • Ksana Sweep Watch Face installed (via on-phone or Web Play Store) & I get a message to install Wear OS by Google.

      Ksana Sweep Watch Face is an app for Wear OS smartwatches. It needs the Wear OS app by Google installed to be able to communicate with the watch. When the Wear OS app by Google is installed & the basic initial setup is done, the Ksana Sweep phone app is
      used for customizing the watch face, and for synching data between the phone & the watch.

      In short: You need an Wear OS smartwatch – & a device with the Wear OS app by Google installed – for the Ksana Sweep phone app to be useful.

    • Ksana Sweep Watch Face installed (via on-phone or Web Play Store) but cannot be found on my watch.

      If you after installing Ksana Sweep cannot find it among the watch faces on your watch, the reason might be either that your watch has its own Play Store (if so you need to install the actual watch face from there), or (on Wear 1 watches without on-watch Play Stores) that it hasen’t yet got auto-downloaded to your watch (or watches). It may take several minutes before it gets fully downloaded. Usually less than 5 minutes, but occasionally up to 15.

      If it takes longer than 15 minutes, it may be because you have no storage left on your watch, or that the Google Play Services-version on your watch (and perhaps phone) needs to be updated. You could then try to uninstall some app on your watch, or – if you think your Google Play Services version needs an update – open the Google Play app on your phone and make sure the Wear OS Companion app by Google is updated (the Wear OS Companion app may help triggering an update for Play Services on your watch).

      To speed things up you can try the Resync apps option on the settings page in Google’s Wear OS Companion app.

      Other things to try are to disconnect and connect the watch from the menu in the Wear OS Companion app, and/or scan for devices via bluetooth or WIFI on the settings page on your watch. If your watch supports WIFI, make sure it is connected since the automatic downloading of the app-files wouldn’t have to go via your phone. You could also try and turn off Bluetooth, and then turn it on again.

      If nothing above helped, please contact us so we can sort this out together (see I’m still having problem. What now? at the bottom of this list).

    • My Wear OS smartwatch got no on-watch Play Store & I’ve waited for the watch face to automatically install, but in the Ksana phone app it keeps displaying auto-installing status. What can I do?

      Related question Ksana Sweep Watch Face installed (via on-phone or Web Play Store) but cannot be found on my watch.

      On older watches that got no on-watch Play Store the installation on the watch should happen automatically with the help of the Play Store app & the Wear OS app by Google. Sometimes this automatic upload & installation doesn’t happen because of a bad connection, or no connection at all. And even when you later on have a connection the installation still does not finish.

      To solve this, try these steps:

      1. Verify that the Wear OS app by Google on your phone is updated (see https://play.google.com/store/apps/details?id=com.google.android.wearable.app)
      2. Make sure both Bluetooth & WIFI is turned on on your phone, then open the Wear OS app by Google and make sure you are connected and that you see a list of currently installed watch faces. If there seem to be a connection issue try turning Bluetooth and WIFI off and on. If that doesn’t help, try restarting both your watch and phone.
      3. Once you see that you have a connection in the Wear OS app by Google, uninstall Ksana Sweep on your phone. Then restart both your phone and watch and install Ksana Sweep again on your phone. Finally wait for up to 10 minutes for the actual watch face file to upload to (and install on) your smartwatch.

      If the above steps didn’t help, please contact us so we can sort this out together (see I’m still having problem. What now? at the bottom of this list).

    • Ksana Sweep Watch Face installed, but I get a notification on my watch to update!

      If your watch shows you a notification that you need to update the Wear OS app by Google on the phone, it means that your watch hasn’t updated to the latest software.

      Most Wear OS apps (including Ksansa Sweep) doesn’t work properly on watches without updated software.

      Since Google Play Services is an important part of your watch software (among other things it helps keeping your watch up to date), you need to verify that it is updated.

      You can check the Google Play Services version on your watch by following these 4 steps:

      1. Go to settings on your watch
      2. Tap ‘About’ down at the bottom
      3. Tap ‘Versions (touch to view)’
      4. Check the version of Google Play services.

      If your Google Play Services is lower than 10.2.6, your watch needs an update.

      How to update Google Play Services (may or may not trigger a factory reset)

      1. Make sure your phone has the latest System update
      2. Uninstall the Wear OS app by Google & restart your watch
      3. Reinstall the Wear OS app from Google on your phone
      4. Wait awhile (may take some time to transfer updated files to your watch)
      5. Check Google Play Services -version on your watch (tapping on the version number may help trigger an update)

      If – after you waited – it is 10.2.6 or something higher the update was successful!

      If, however, it is still lower than 10.2.6 you will have to factory reset your watch (unless you already did that during the first steps above), and restart your phone.

      To factory reset your watch go to Settings & chose Unpair with phone (or Reset device). Then follow the instructions on your watch.

      This should work, but it may take awhile for files to transfer from your phone to your watch. No fun to wait for it, but sooner or later you would have to do this since your watch (for unknown reason) doesn’t receive updates automatically.

    • I have Wear OS 2.0 & Ksana Sweep Watch Face never gets downloaded to my watch

      On Wear OS 2.0 you should install Ksana Sweep via the tiny little Play Store on your watch. Just open up the on-watch Play Store and – unless you see Ksana Sweep – search for it and install it. The “install” status in Ksana settings on your phone should then disappear and display your watch as connected instead.

    • Ksana Sweep Watch Face installed, but I get a notification on my watch about Play services missing a permission!

      If you get this message you need to go to your watch main settings (not Ksana setting), find Google Play Services and make sure it has its permissions enabled. If – for example – the sensors permission is missing, apps (including Ksana Sweep) wont be able to fetch the daily step count via Google Fit.

    • When trying to install Ksana Sweep on my phone I need
      to pay even though I already paid for it via on-watch Play Store on my watch!

      If you recently installed Ksana Sweep (or haven’t been connected to your phone since you installed) from on-watch Play Store the reason for this might be that the phone doesn’t yet know about the purchase.

      When you purchase and install an app via on-watch Play Store it needs to sync with the phone so
      that the phone gets information that you have paid for the app.
      This should happen automatically, but may take a little while.

      Here are some things to try to make the phone know about the recent purchase

      1. Make sure you are signed in to the same account on your watch as on your phone.
      2. Make sure you got a connection to your watch by opening the Wear OS app by Google on your phone.
      3. When you have a connection go to Settings › Your Watch Name › Resync apps (within the Wear OS app by Google), and wait for about 3 minutes.
      4. Try again to install Ksana Sweep on your phone.

      If the steps above didn’t help, a simple restart of both your phone and watch probably will.

    • I get a “Screen / Display overlay detected” error message when trying to grant a permission (such as calendar)!

      This message appears when you’re running a so called floating app and tries to grant a permission.
      Floating apps are apps that appear floating above other apps.

      Some app launchers and some messaging apps, but any app that sometimes is visible
      above Ksana Sweep Watch Face (or any other watch face) is a floating app (it floats above so to speak).

      To resolve this you must deactivate the feature “Draw over other apps” for the the floating app.
      After you done that you should be able to grant the permission.
      And after you done that you can reenable the “Draw over other apps” feature for your floating app.

    • Ksana Sweep Watch Face installed on my watch & my phone, but cannot be found in the list of watch faces in the Wear OS app by Google

      This is likely because the phone & watch is out of sync. Try to toggle Bluetooth & WIFI on and off. Then do a Resync apps from the Wear OS app by Google, and wait for 5 minutes.

      If that didn’t help, a restart of both your phone and watch probably will.

    • Ksana Sweep Watch Face installed, how do I make it my active watch face?

      Swipe horizontally (or – if you have a Wear 1 watch [no Play Store of its own] – long press the center of your current watch face) to get to the watch faces screen.
      Find the watch face Ksana Sweep, and tap on it to select it.

      If you have a Wear 1 watch without its own on-watch Play Store, & if you just recently installed Ksana Sweep from the Play Store on your phone, you may have to wait a few minutes before the watch face gets auto-downloaded to (& installed on) your watch. Once this is done, you’ll be able to activate Ksana Sweep from the watch faces screen.

    • How do I make sure Ksana Sweep is updated?

      To make sure you always have the latest version its best to check the “auto-update” option in the Play Store app both on your watch & your phone.

      To see what version of Ksana Sweep you have, you can go to the About page in the Ksana phone app (top right menu), & the About page at the bottom of Ksana settings on the watch.

    • How do I add a third-party complication / widget to Ksana Sweep?

      You can add a compliction provided by an app to Ksana Sweep by chosing Provider in the list of content types from within Ksana settings on your watch.

      If – for example – you’d like to add a complication to bottom content area, just go to Bottom content area under the Content areas section in Ksana settings. Find Provider in the list & tap on it to open a list with available complication. Tap the complication you want displayed in the bottom content area.

    • I cannot grant permission. Nothing happens when I tap allow button. What to do?

      This is an Android bug that probably is high up on the todo list for the Android developer team since its very fundamental & affects any app requesting permissions.

      Meanwhile, you have 2 choices:

      1. If you have this File Manger app installed, either make sure its updated (there was a bug in an earlier version), or go to Settings › Apps › File Manager, and force stop it.
      2. Manually grant permission by going to Apps › Ksana Sweep Watch Face › Permissions.

      Its a good app, so I recommend trying to update first to see if it resolves this issue.

      Issue 213120

    • When I change configuration from the Ksana Sweep settings on my phone nothing happens.

      Most times changes are very fast, but sometimes they take longer because of network disturbances, or because your watch is busy processing something.

      If – after a few minutes – you don’t see any of your the configuration changes on your watch, try and disconnect the watch and then connect it again (from the menu in the Wear OS Companion app on your phone). And if that doesn’t help, try turning off Bluetooth and then open the Wear OS app by Gooogle & turn on Bluetooth again via the dialog in the app.

    • “No connected watches” message in Ksana settings on the phone!

      This is usually because of problems with Bluetooth. Try and toggle bluetooth on and off on both your phone and watch. And if your watch has WIFI, make sure your phone and your watch are connected to the same WIFI network

      Also, try to connect via the Wear OS app by Google.

      If nothing of above helped, a simple restart of both the watch and the phone probably will.

    • Step counter always display 0 steps!

      The step counter on Ksana Sweep uses Google Fit. It resets at midnight local time. Sometimes it may take a little while before the steps gets updated, but if it always displays 0 it might be because you are not signed in. On some watches you need to be signed in to be able to view your step count (to sign in just go to the Step counter configuration page on your watch).

      If signing in doesn’t help it is likely a Sensor -permission missing in Google Play Services that prevents it from updating (see Ksana Sweep Watch Face installed, but I get a notification on my watch about Play services missing a permission! for how to solve this).

    • Why doesn’t a tap on a complication take me directly to its full details page?

      On Ksana Sweep you can open up the full details page (if any) with a double tap on a complication, or by first maximizing a complication (with a single tap) and then tap on the top right action button.

      Some reasons for letting a single tap first maximize a complication (instead of letting a single tap take you directly to a full details page) are:

      1. You get a bigger view with upsized content (or more content) without having to leave the watch face to open up the full details page.
      2. No need for a watch face interactivity screen lock.
      3. In maximized state you can change complication for a content area using the left or right arrows without having to go into Ksana settings to do so.
      4. In maximized state you can display app shortcuts below content areas.

      You can read more on single and double tapping on Ksana Sweep here: Direct access to a complication’s full details page via double tap.

    • How do I use app shortcuts?

      App shortcuts are shortcuts to apps installed on your watch. Shortcuts are visible below expanded content areas (i.e. left, right, bottom & top content areas) on the watch face.

      You can add app shortcuts directly on your watch from Ksana setting, or you can use the Ksana settings app (for phones with Google Play store) on your phone:

      To add shortcuts via your phone, open up the Ksana settings app and tap the gear icon next to a content area to open up the content area settings page. On this page just tap on App shortcuts and choose your app shortcuts.

      Example on phone: To add app shortcuts to a Step counter in left content area select Step counter content type for the left content area and tap the gear icon next the content area. The page that opens has the title Step counter › Left content area. The first configuration you can make is to Select step goal. The next is App shortcuts. Tap on App shortcuts and select the app shortcuts you want to be displayed when the Step counter in left content area is maximized /

      To add shortcuts via Ksana settings on your watch, just open Ksana settings app, tap on a content area to get to the list of content types. From there tap on the type of content you want to be displayed. An dialog will appear asking you if you want to add app shortcuts.

      Notice that the app shortcuts you selected (see example above) will be visible below the left content area only when it is expanded / maximized, and when it’s content is Step counter.

      If you select different content for the left content area, for example Watch battery, the app shortcuts you previously selected for Step counter will not be visible when the content area is expanded. Instead you will have to add app shortcuts for when Watch battery is displayed in the left content area.

      The app shortcuts are dependent on what you display in a content area. If you selected Step counter for a content area you probably want an app shortcut to some health related app such as Google fit or Runkeeper (or both), but if you choose Calendar you probably want something else, perhaps an app shortcut to the built-in Agenda -app.

      There is one exception: the upper top content area. In this content area you set the watch face logo. It can be a Company logo, a Monogram, or a symbol such as Golden ration, Wheel of dharma, a smiley etc. Since the type of content is pretty much the same, the apps you choose for this content area doesn’t change when you change logo.

    • How do I disable the OK Google text?

      Since there is no OK Google-text for watches running on Wear OS 2.0 (if a watch has its own Play Store it is running on Wear OS 2.0), the explanation below applies to older Wear 1 watches only.

      Just say OK Google and do some voice commands a few times. It will then disappear. It might, however, reappear if you don’t use voice commands much.

      Because the OK Google text is a system feature for Google’s voice command, no changes can be made from apps. In short: it’s out of our control.

    • How do I customize Notification peek cards?

      Since there are no Peek cards for watches running on Wear OS 2.0 (if a watch has its own Play Store it is running on Wear OS 2.0), the explanations below applies to older watches only.

      You can customize Notification peek cards from either your watch or your phone.

      From Ksana settings on your watch:

      1. Go to Ksana settings on your watch by long pressing on the watch face & tap on the Ksana settings gear icon.
      2. On the main Ksana settings -page scroll down and tap on Notifications (under the System section)
      3. On the Notifications -page, tap on Peek cards. From the Peek cards -page you can do your customizations.

      From Ksana settings on your phone:

      1. Go to Ksana settings on your phone via the Ksana Sweep Watch Face icon launcher (the app icon) or by tapping on the Ksana settings gear icon within the Wear OS app by Google.
      2. On the main Ksana settings -page scroll down and tap on Notifications (under the System section)
      3. On the Notifications -page (under the Peek cards section) you can do your customizations.

    • I’m having trouble saving a preset. How do I save presets?

      To save a preset your phone need to be connected to at least 1 watch. If you don’t have a connection to a watch you won’t be able to do the first step when saving a preset, i.e. request a screenshot from the watch.

      If connection is your problem, please open up Google’s Wear OS Compantion app and make sure your watch is connected.

      Once you have a connection between your phone and watch, saving a preset should be easy. Just open Ksana Sweep settings on your phone, choose Save to presets in the top menu, and follow the 2 steps in the dialog box that opens up.

      1. Push the Request screenshot -button to request a screenshot from the watch, and on the watch tap on the Tap for screenshot -button to send the screenshot to the phone. (If you don’t see the Tap for screenshot -button on your watch, just try the hitting Request screenshot -button again). You should soon see the requested screenshot appear in the dialog.
      2. Choose a name for your preset, and hit the save button. If your preset got saved successfully it can be found on the Presets -page (Menu › Presets).

    • What is Import code?

      Import code is a textual code representation of a Ksana Sweep -configuration file.

      When you share a configuration/preset the Import code gets generated from the configuration file, and when you import a preset, the import code is used to generate the preset/configuration file.

      (App shortcuts doesn’t get shared since the generated import code would be extremely long.)

    • I’m having trouble importing presets. How do I import a shared preset?

      (Importing a preset to Ksana Sweep Watch Face means overwriting your current configuration with the configuration defined in the imported preset.)

      To import a shared preset (overwrite current configuration) you first need an Import code. You get that code from someone who shared one of their presets from the Presets page (Menu › Presets) in the Ksana settings app. It may, for example, have been shared via a Google Plus post or an email.

      No matter how the preset was shared, it will (at the least) have a Preset name & creation date, a Preset preview image, and a link to a web page on appglobe.com from where you can copy the import code.

      Clicking the preset -link takes you to the Shared preset page on appglobe.com with the Import code (or, if you chose to open the link with Ksana Sweep Watch Face, opens up the Import shared preset app page in the Ksana settings app directly).

      Copy the import code on the Shared preset page on appglobe.com.
      Once you’ve done that, open the Import shared preset app page in the Ksana settings app on your phone by going to Menu › Import shared preset. Paste the code you copied, and hit the import button to overwrite your current configuration with the configuration represented by the import code.

    • How do I share a saved preset?

      Currently only phones that can download the Ksana settings phone app (i.e. phones with a Google Play Store) can use presets.

      On the Presets -page (Menu › Presets) tap the share icon for the preset you wish to share

    • I’ve shared a preset, but the app shortcuts I’ve chosen did not get shared

      Currently only phones that can download the Ksana settings phone app (i.e. phones with a Google Play Store) can use presets.

      The app shortcuts doesn’t get shared since the import code would get extremly long if it should hold information on all app shortcuts.

      Also, it could be confusing if you share a preset with app shortcuts to some of your favorite apps and those favorite apps aren’t installed by the one importing your preset.

    • How do I share a my current configuration?

      Currently only phones that can download the Ksana settings phone app (i.e. phones with a Google Play Store) can use presets.

      Save your current configuration (Menu › Save to presets) on the Ksana settings phone app. On the Presets -page (Menu › Presets) tap the share icon for the preset you previously saved.

    • Can I manually connect/disconnect phone from the watch from the Ksana settings app?

      No. To manually connect or disconnect your phone from your watch you need to open up Google’s Wear OS Compantion app and do it from there. This will disconnect the bluetooth connection only. Probably not WIFI.

      In the Ksana settings app you can see connected (or recently connected) watches in the top left menu on the main settings page. Their status may change from connected to disconnected or vice versa, but this happens automatically.

    • Do I need the Ksana Sweep phone app, or can I just download the Ksana Sweep watch face?

      No, the phone app is not needed. The only functionality you cannot use without the Ksana phone app are the Phone battery, Missed calls & Unread SMS complications (Missed calls & Unread SMS are currently inactivated). And of course being able to customize the watch face from the phone.

      So, if you have an iPhone and therefore cannot install the Ksana phone app, you don’t miss much. Plenty of Wear OS 2.0 complications that can be installed via the on-watch Play Store to make up for those unavailable complications. And all customizations can be done directly via Ksana Settings on the watch.

  • I want more snow for Christmas!

    Yes, more snow please!! However, when animating a snowfall (as with the Ksana snowfall effect) on such low powered devices such as smartwatches it does not look very good if you add too many snow flakes to the animation (& it drains the battery). There will propably be more snow later on as smartwatches gets better, but for now its a very light snow fall. Winter is coming 🙂

  • I’m still having problem. What now?